This page contains answers to questions that have been asked by customers several times (more than once).
The page is constantly updated.
Where can I find the latest documentation?
The newest documentation is always here.
This documentation website is the only place where you can find up-to-date technical information about our products.
We will update this content regularly to improve information and to make things simpler. So we ask you to read this information first.
Where can I get technical support?
- If you purchased the product from a Reseller or as Part of a Project please contact your Reseller or Project Partner first.
- If you purchased the product directly from Parametric use our Support Inquiry Form to contact us.
- Book a Premium Remote Support Session
Why I do not get an answer within hours?
At Parametric, customers are supported directly by a small team of engineers.
Support is provided alongside the actual engineering activities. This can take a little longer. The answers are usually target-oriented. For this reason, we cannot offer telephone support without prior appointment.
How to get technical support faster?
There is a Premium Remote Support offer.
You can book a support session directly in the calendar of the support team. An engineer will contact you at the requested time to solve your issues remotely. This service can be paid conveniently with Paypal or Credit Cards.
This service is limited to products and services provided by Parametric. If there are problems with third-party products, services or software (including problems with Windows), we can help isolate them. There is no guarantee that every problem will be solved. In some cases an analysis or repair in our service center may be necessary.
What is LoRaWAN®?
The LoRaWAN® specification is a Low Power, Wide Area (LPWAN) networking protocol designed to wirelessly connect low energy devices to the internet in regional, national or global networks, and targets key Internet of Things (IoT) requirements such as bi-directional communication, end-to-end security, mobility and localization services. Read more...
Do I need a LoRaWAN® ?
TCR and PCR2 are connected devices used for live data applications. The LoRaWAN® connection is used to transmit data to a server at regular intervals having a real time coverage of the traffic situation.
Do I need to run my own LoRaWAN® ?
There are professional LoRaWAN® Networks Providers with fully managed offerings including support. Ask Google to find such a provider in your area.
Should I operate my own private LoRaWAN®?
It is possible to run private LoRaWAN® networks including own LNS and Gateways. Although we really do not recommend it and won't be able to support it. If there is no professional provider in your area this might be the only option to operate TCR traffic counters.
Take following advice based on our experiences:
- Use only quality LoRaWAN Gateways from famous manufacturers such as Tektelic or Kerlink.
- Use Loriot Free Community Public Server to get started. Later you can switch to Professional Offering. Loriot.io is good software. We did not see major issues so far.
Can I use collaborative LoRaWAN® networks?
We do not recommend using community operated LoRaWAN® networks for professional applications. (Would you like to fly to mars with a RaspberryPI controlled rocket!?)
Why we do not recommed it?
- There is nobody you can contact except "the community".
- Coverage of community networks is not guaranteed. Gateways can be switched on or off at any time changing the whole coverage map.
- Usually these networks are based on very limited hardware.
- Limited knowledge on building wireless networks including the selection of suitable locations and antenna optimization.
Can I use The Things Network (TTN)?
Technically yes, but we do not recommended it.
The Things Network (TTN) is the free community network, that’s mainly operated by TTI on best effort.
There is a Fair Use Policy which limits the uplink airtime to 30 seconds per day (24 hours) per node and the downlink messages to 10 messages per day (24 hours) per node.
You may get support from volunteers, at the TTN forum but they cannot access the network servers to analyze or fix anything.
Due to TTN is very limited we do not recommend using it together with our products because it restricts the functional potential.
Do you provide payload decoder example code?
We have a public repository where you can download a payload decoder code examples as a starting point to write your own decoder.
How do I change the device settings?
For the initial configuration we recommend using the PPX Setup Tool.
Alternatively, the command line interface CLI can also be used. For large deployments, it would even be worthwhile to write a few Python scripts using the CLI to configure the devices automatically.
When the devices are rolled out, the settings can be changed remotely via LoRaWAN® Downlinks.
Where can I find the LoRaWAN® keys?
You find the LoRaWAN® Keys Slip on the inside of the box. This slip is printed out during the production of the device and contains device-specific data.
Can I protect the settings from unauthorized access??
Starting with PCR2 Firmware V4.1 you can lock the settings with a PIN code. See the CLI Documentation for details.
What does RTL and LTR mean?
PCR2 are bidirectional people counters that must be placed to the side of a walkway or overhead.
- RTL means from right-to-left
- LTR means from left-to-right
The directional indications are meant from the viewer's perspective towards the LEDs.
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